Refund Policy

The Quality of the product and service, is the most important for OWN YOUR DRAMA.So before sending the parcel out, we always check the product twice and packaging by ourselves.

However, If you are not satisfied with your order for defect in the product, we will gladly accept the return of items that are in new, unused condition, with original tags attached. If the item is defective, please notify us within the same day of delivery along with pictures of the same.

Dear please take note that returns due to sizing issues would not be accepted so please select your respective size carefully. Returned items must not be washed, worn or altered

Our policy lasts 15 days. If 15 days have gone by since you receiving the order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please take clear photos on the defect, then send images to us so that we can check. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without communicating with us at - support@ownyourdrama.com

There are certain situations where only partial refunds are granted (if applicable) 

• If the product in question has obvious signs of use.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@ownyourdrama.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Order Cancellation (If Applicable)

We follow a no order Cancellation Policy, once the order has been placed.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ownyourdrama.com and we will provide you with the address, where it needs to be send. The customer needs to cover the shipping costs.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping for returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.